Or simply a consumer also can submit a support ticket with out logging in if this function is enabled from the helpdesk administrator.
Custom made fields for tickets and property, like "client amount" or "tools ID" etc. And pre-filled ticket templates
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It is possible to include custom made JavaScript and CSS at the same time - correct within the admin panel. If that is not more than enough It is additionally achievable to invest in your entire source codes for your application independently.
Should you be logged out as a result of inactivity, the Harmony Portal login web page is exhibited that has a URL that identifies The placement you ended up very last accessing. After you log in once again from that display, you'll be returned to the same monitor and Business you were accessing after you ended up logged out.
As you can see, the Macro Recorder has developed a script for me. It contains mouse moves and delays only (because all we were accomplishing is mouse recording). The script states:
Aid brokers to blame for the ticket group are notified of The brand new situation and "get" or are "assigned to" the ticket.
If the new app Variation is offered, you’ll obtain a notification. In such a case, you have to delete This system and reinstall the application using our tutorial previously mentioned. Following updating, You should log in once again to possess usage of all The brand new attributes.
Assistance tickets are being assigned to "types" - that is the major element that will help you Arrange issues up a little. You can classify tickets into types manually, make shoppers go with a group through the ticket creation or do this mechanically by means of Automation Policies (see beneath) and e-mail engine options.
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The downloading approach typically takes as many as three minutes. Here's a brief guidebook for installing the program:
With regards to account use, players can utilize the drop-down menu to edit own facts. The person account also has alternatives to check transaction historical past, bonus balance, and Blessed draw participation.
We've also rewritten the "instructed KB posts" module to implement a local (as in "your facts isn't shared with any individual") Substantial Language Model (LLM) to vectorize a ticket and Find similar articles, which improves relevance substantially.