“We have found Jitterbit being an incredibly wealthy and comprehensive-highlighted integration platform. When our demands and workflows are complex and demanding, Jitterbit has normally afforded us a clear Answer.”
Automation/macros motor - Arrange intricate workflows working with our effortless "if this - do this" engine. Here is an illustration set off-motion: "In case the ticket gets overdue mail an HTTP-request to an exterior URL"
Display capture - you can history your monitor (a movie or one screenshot) suitable through the World wide web application and add it on the ticket, no further computer software required
With just one account, you get use of all of JITABET’s superior-good quality leisure choices. Further than constantly maximizing our items, we location an important emphasis on customer fulfillment.
Agent collision detection - helpful messages like "person X is likewise checking out this ticket and typing a reply"
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Full listing of features Look at the end-consumer manual along with the installation docs for admins Helpdesk options
Assistance your customers uncover solutions they have to have with our searchable FAQ and Awareness Base with inbuilt analytics. Shoppers could also entry the self-company World wide web portal and keep track of their tickets, submit new requests or chat having a enable desk agent. Many of the ITSM very best methods.
For those who have SAML-login or Google-login enabled from the "admin panel", the page exhibits the corresponding buttons beneath the login kind, so users can authenticate applying an exterior assistance and be redirected back to the help desk app.
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Just in case you have dropped your password, make use of the "forgot password" connection under the shape, enter your e-mail and reset your password.
You will find practically nothing very as gratifying as figuring out a dangerous efficiency challenge and squashing it just like a bug. That is what precisely we did lately at Jitbit, and we're really excited about it.
That is your playground to tutorial ChatGPT for unique requests. Say, you have to politely turn down a feature request, it is possible to tune the AI to whip up a courteous and crystal clear 'no can do'. It's all about making the AI vibe with the ticket's tune, ensuring a far more individualized and location-on interaction.