We prioritize customers’ safety and utilize the SSL encryption within the Jita Bet application to safeguard all sensitive details.
Agent collision detection - helpful messages like "person X can be looking at this ticket and typing a reply"
iOS app + Android application + Mobile World-wide-web UI - totally free cell applications plus the cell-optimized Website-UI that works on any display by way of a cellular browser.
You can entry Harmony Portal cloud applications with the newest versions of such supported browsers:
Stuck in each week-prolonged chat about a tech snag? A click, and you obtain a neat summary of your convo, serving to you jump into action swiftly.
When the issue is fixed it may be further more revealed to the assistance desk Know-how Base, leaving a history of beneficial information and facts for potential prospects.
Distant guidance application that helps aid agents connect to people' pcs remotely and support in solving complex problems.
Screen capture - you may record your screen (a online video or only one screenshot) suitable within the Website application jitabet and add it to your ticket, no supplemental software package desired
Link methods, automate workflows and create new programs — all in a single lower-code integration System.
To discover a summary of the latest release highlights, simply click the disclosure triangle next to your identify and select What is New. This opens a different tab on Achievement Central summarizing new launch functions, enhancements, and improvements. Detailed release notes can be obtained less than Release Notes.
E-mail integration - instantaneously turns email messages into assistance desk tickets, and sends out automatic e-mail notifications to the two consumers and aid engineers.
It is possible to insert personalized JavaScript and CSS at the same time - appropriate with the admin panel. If which is not enough It is additionally attainable to get your entire source codes to the application individually.
Open AI does not shop any info on their servers (or in order that they assert). Very little that may affiliate a KB report with your company title or or other "identifiable" facts, Except you even have this facts while in the KB short article textual content.
Aid If you want any clarification, feel free to Speak to our guidance team. Allow me to share the choices: