Clean experience. We managed to make a practical interface and adapt our app for all measurements of screens.
The principle display of the assistance desk application incorporates a highly effective grid showing all the data on the current tickets. You can certainly sort and filter the requests, assessment the current data and in many cases execute "bulk" functions without the need of leaving the site.
Display seize - you could document your display screen (a online video or one screenshot) suitable through the World-wide-web application and upload it towards the ticket, no additional software program essential
To change the Lively Corporation within the Harmony Portal, click the Business dropdown and choose An additional Business:
Reviews by having an choice to export to Excel and CSV: resolution time, time of working day distribution, response pace, Kanban watch and many other. And in some cases a customized report builder. Monitor many consumer assist metrics, evaluate your agents effectiveness and so on.
Offer your recent password along with a new password meeting the mentioned protection prerequisites. Then click on Save:
That is a free, quite basic browser based mostly monitor sharing app amongst two individuals. Utilize it to rapidly share your display screen which has a co-employee remotely or present technological assistance with no supplemental assistance application.
Go for your helpdesk account URL - like companyABC.jitbit.com - and login from there. If you've visited your helpdesk on this device before, simply visit our Web-site homepage and you may see a "login" button at the highest. If you do not know your helpdesk URL, remember to request your administrator.
Our potent, designed-in "if this, do that" module aids you automate a heap of monotonous tasks and send out SLA alerts. Help you save time for the people shopper queries that need a private touch. iOS & Android
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We prioritize shoppers’ security and make use of the SSL encryption during the Jita Bet application to safeguard all delicate information.
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